With a text editor, modify CUPS' cupsd.conf file, setting :
Then restart CUPS.
Now modify PyKota's pykota.conf file, adding (or changing) the
following settings in the [global] section :
debug : yes
keepfiles : yes
logger : stderr
admin : Your Name
adminmail : Your_Email_Address
smtpserver : Your_SMTP_Server
crashrecipient : email@example.com
When you will launch any PyKota command, a high volume of
debugging informations will be send to stderr. When printing, the
debugging informations will automatically land into CUPS'
error_log file. In addition, the datas sent to printers will be
saved in the /var/spool/cups/tmp directory (or any other directory
of your choice, depending on the 'directory' directive in
pykota.conf) and so you'll be able to examine them later.
In addition, if the software crashes for some reason, we will
immediately know it and receive a complete process traceback by
Reading these debug informations will help you to find the
If this doesn't help you, just send them to us by email,
untruncated, as a gzipped attachment, and privately (NOT to the
mailing list please). Accompany these documents with the exact
version number of PyKota as reported by, for example, 'edpykota -v'